“Also, I want you to know that I appreciate very much your having [client] as one of your clients. I am sure her case is perhaps more of a challenge than some of your other customers. This is a rough period for her especially since I am away for the winter. However,...
We are very grateful for the time and effort [Janis] dedicates to her clients. Her reports are both accurate and timely. She provides impeccable documentation of the clients’ accounts and is always quick to respond to both phone calls and emails.
There are only a handful of people who have the patience, intelligence, compassion, and determination to do your job. We are just very fortunate to have you helping us.
